FAQ / Help

01. What are the minimum technical platform requirements?
  • Device: The virtual platform is accessible with any device that can connect to the internet through a browser and the experience is fully responsive to all devices.
  • Optimal experience is via Laptop, computer (Mac or PC) or any large screen devices (Android or iOS) are recommended. If you are using a mobile device, please view the screen in landscape mode.
  • If using an Android device, Apple iPad or iPhone you will need to click on the media play button to begin the presentation. Android and Apple iOS devices do not permit automatic launch of streaming.
  • Operating systems: Windows 10, Windows 8.1, Windows 7, Android 4.4, Apple Mac OS X 10.9+, Apple iOS 12+ onwards
  • Internet browser: Google Chrome, Firefox 3.6+, iPhone/iPad: Safari/iOS 5.1+, Android Phone/Tablet: OS 2.3 or higher. Chrome or Firefox are recommended for the best experience.
  • Minimum internet connection: 5 Mbps for seamless video playback
  • Minimum screen resolution: 1024 x 768
  • Allow JavaScript and Cookies
  • Disable pop-up blockers, ad blockers or VPN for the Virtual conference platform URL
  • Firewalls: Use without a VPN is possible, if in line with the legal conditions of your country, but content is accessible without a VPN by default. We encourage you to disconnect from this when watching or interacting with the platform during the event days. MDA 2021 is not responsible for the default restrictions of your institute or company internet provider, network or state.
  • Clear your cookies and cache: If you experience any issues accessing the platform we suggest you clear your cookies and cache following the instructions found here.
02. How to browse in incognito mode in Chrome, Edge, Firefox and Safari

Google Chrome & Microsoft Edge

  • The easiest way to open an Incognito window is with the keyboard shortcut combination Ctrl-Shift-N (Windows) or Command-Shift-N (macOS).
  • Another way is to click on the menu on the upper right – it's the three vertical dots –  and select New Incognito Window from the list.

Mozilla Firefox

  • From the keyboard, a private browsing session can be called up using the combination Ctrl-Shift-P (Windows) or Command-Shift-P (macOS).
  • Alternately, a private window will open from the menu at the upper right of Firefox — three short horizontal lines — after selecting New Private Window.


  • To enable Private Browsing in Safari, follow these steps. Open Safari on your iPhone or iPad, tap the Pages icon (consisting of two squares) to bring up the open tabs view, and then tap "Private". Notice how the interface turns a dark grey. Tap the "+" icon to open a private tab
03. Internet connection requirements:

You may view the virtual experience on a slower connection, however, some users may experience load times that are longer than normal with larger content items. We recommend:

  • A strong Wi-Fi connection or hardwired internet connection of at least 5 Mbps
  • Disconnect from VPN or corporate networks (if possible)
  • Disable ad blocker or pop-up blocker
  • Close any unnecessary applications
  • Refrain from browsing the internet, streaming media and/or downloading large files during this time
04. I am having trouble with my display, I can’t see anything on the platform.

The recommended resolution for your display is at least a 1024x768 or higher resolution. Please ensure that your browser zoom level is set correctly so you can see everything. In most browsers you can use Ctrl+0 to reset your zoom level or Ctrl + [scroll in or out with your mouse or keypad]. This option can also be found in the tools or view menu.

If you are using a tablet, please view in a landscape mode.

05. I am having trouble with audio.

There are many things you can check:

  • If you have internal speakers, make sure they are not muted
  • If you have external speakers, make sure they are powered on and are not muted
  • Make sure you have not lost internet connectivity
  • Run a System Check on the prerequisites aforementioned
06. Where can I see the scientific programme in detail?
  • When logged into the platform at your dashboard, click on ‘Programme’ on the navigation bar at the bottom of the screen.
07. What are the live broadcast times of the congress sessions?

Sessions are broadcast live between Friday 20 June 2021 to Monday 21 June 2021 :

  • Friday 20 June 2021: 08:30 AM – 16:00 PM
  • Monday 21 June 2021: 09:00 AM – 16:00 PM
08. Is the programme translated?

Unfortunately, translation service is not available.

09. How do I access the live broadcast sessions during the congress?
  • If you are in the Congress Lobby, select the "Programme" and join the 'Live" session that you prefer. 
  • Delegates attending live sessions will be able to ask questions via Slido on the right of your screen.
10. How do I see the congress abstracts?

Congress abstracts are available on the ‘Abstracts’ on the navigation bar.

11. How do I access the exhibition?

Meet our exhibitors by clicking on ‘Exhibition Hall’ located at the Virtual Lobby. Wherever you are on the platform you are able to access the exhibition hall by clicking onto 'Exhibitors' on the navigation bar on top of your screen.

12. How can I share my contact details with exhibitors I visit?

When you visit an exhibitor stand you may send instant message the person.

  • Instant messages between you and an exhibitor are saved by the exhibitor.
13. What personal data is visible on the Virtual Congress platform?

Only your full name is made visible while you access the virtual platform.

Throughout the platform you will find multiple opportunities to ask for help, to send questions during sessions. In all instances only the name is shown.


14. How has my data been used, giving me access to the Virtual Congress platform?

MDA supplier (conference registration management and virtual platform) have established a single sign-in-experience for delegates. For ease of use delegates can use their registration profile login and password to access the Virtual Conference. MDA remains the data controller.

15. My question has not been answered in these FAQs, I need more help.

Click on ‘Help’ located at the navigation bar. During the live conference days (times advertised above), the staff will be available to assist you via the help chat function.